Wi-Fi Not Working? Here's How to Find the Problem
No Wi-Fi at all, connected but no internet, or one device that won't connect while the rest are fine. First rule out an outage, then we fix what's left.
Remote help from $25 · Home visits from $40 · Same-day when we have an opening
When the Wi-Fi stops working, the first thing to find out is whether it's your provider or your home. If your phone's mobile data works but nothing in the house can get online, and the modem's internet light is off or red, it's usually an outage or a line problem that only your provider can fix.
If the modem shows it's connected but devices still can't get online, or one device can't connect while others can, the problem is in your home network or on that device. That's the part we fix.
Common Wi-Fi and Internet Problems
No internet on any device
Check your provider's outage page or app on mobile data, then restart the modem and router, waiting a full two minutes before turning them back on.
Connected, but no internet
Wi-Fi shows connected but nothing loads. Often the router has lost its connection to the modem, or the device has an IP or DNS problem.
Wi-Fi works on everything except one device
A saved network with an old password, a device stuck on a band the router no longer offers, or a driver or settings problem on that device.
Router lights look wrong
Red, orange or flashing lights after an outage or power cut. Sometimes a restart fixes it; sometimes the router needs resetting and setting up again.
Stopped working after a new router or provider
Devices still looking for the old network name and password, or a new router in the wrong mode behind the provider's modem.
Wi-Fi network has disappeared
The router has reset itself, switched its Wi-Fi off, or failed. We check which, and set it back up or replace it.
Is It a Rogers or Bell Outage, or My Wi-Fi?
Use your phone's mobile data to check your provider's outage page or app; Rogers, Bell and most other providers post outages by area. If there's an outage in your part of Ottawa, there's nothing to fix at home, and a restart won't help until it's resolved.
If there's no outage, look at the modem: an internet or status light that's off, red or flashing points to the line or modem, and your provider should check it. If the modem looks normal but Wi-Fi still doesn't work, the router or Wi-Fi settings are the problem, and we can fix them.
Windows 11 Says Connected, But No Internet?
If other devices are online, the laptop is the problem. Forget the network and reconnect, then restart. If it still says "No internet", Settings, Network & internet, Advanced network settings, Network reset clears out the network settings that most often cause it.
If every device says connected but no internet, the problem is upstream: restart the modem and router, and if that doesn't fix it, the router has lost its connection to the modem or your provider's service is down.
From First Message to Fixed
Step 1: Rule out an outage
Check your provider's outage page on mobile data. If it's an outage, we'll tell you to wait rather than charge you.
Step 2: Tell us what you see
Which devices are affected, what the modem and router lights show, and what changed recently.
Step 3: Fixed remotely or on a visit
One device is often a remote fix. A router or whole-home problem gets a visit.
What It Costs
| Diagnosis | Free |
| Remote fix on a computer | $25 |
| Home Wi-Fi or router troubleshooting visit | From $40 |
| New router setup | From $40 |
If the fault is your provider's line or an outage, we'll tell you, and you won't pay us to find that out. See full pricing.
Wi-Fi Not Working FAQs
Why is my Wi-Fi not working?
Start by checking for an outage on your phone's mobile data. If there's none, restart the modem and router. If the modem's internet light is off or red, it's the line or modem; if the modem looks fine but Wi-Fi doesn't work, it's the router or its settings.
Why does my Wi-Fi say connected but no internet?
If only one device says it, that device has a network settings problem: forget the network, reconnect, and on Windows use Network reset. If every device says it, the router has lost its connection to the modem or your provider is down.
Is Rogers or Bell internet down, or is it my Wi-Fi?
Check your provider's outage page or app using mobile data. If there's no reported outage and the modem's lights look normal, the problem is more likely your router or Wi-Fi, which we can fix.
Why is my Wi-Fi not working on my laptop but working on other devices?
The laptop's settings, driver or Wi-Fi card. Forget the network and reconnect, restart, and update the Wi-Fi driver from the laptop maker. If it still won't connect, we can fix it remotely using a cable or phone hotspot, or on a visit.
My router lights are red or orange. What does that mean?
Usually that the router or modem can't reach your provider. Restart both, waiting two minutes before powering them back on. If the light stays red, check for an outage, then call your provider or message us to check the router.
Can you come today?
Often, when we have an opening. Message us on WhatsApp; remote fixes are usually same-day, and home visits are same-day or next-day, seven days a week from 7 AM to 11 PM.
Related Ottawa Services
- Wi-Fi Keeps Disconnecting
- Slow Wi-Fi Fix
- Network Repair & Troubleshooting
- Home Wi-Fi Setup & Repair
- Emergency Repair
Serving Ottawa and nearby
Get Back Online
Tell us what's happening and what the router lights show. We'll tell you whether it's an outage or something we can fix.