Virus Removal & Hacked Computer Help in Ottawa

Virus and malware removal is $35, and the diagnosis is free. If we can't fix it, you don't pay. Recovering a hacked email or bank-linked account takes longer and depends on the provider, so we quote that separately before starting.

Usually not. Most "your computer is infected, call this number" messages are scam web pages. They can't do much on their own. The damage starts when someone calls the number and lets the person on the other end connect. If you haven't called, closing the browser often gets rid of it. If it keeps coming back, something is re-opening it, and that's what we remove.

Almost certainly. Fake Geek Squad, Norton and McAfee renewal invoices are designed to make you call the number in the email. Don't call it, don't click its links, and don't let anyone connect to your computer. If you're unsure whether you really have a subscription, log in to the company's website directly or call the number on your card statement. If you already called or let someone in, message us and change your banking password from another device.

No. It's a mass-mailed blackmail scam. If it shows one of your real passwords, that came from an old breach at some website, not from your computer. Don't reply or pay. Change that password wherever you still use it and turn on 2-step verification. If you'd like your computer checked for peace of mind, message us.

Disconnect the computer from the internet first. If you gave them card or banking details, or they had you log into your bank, call your bank now. Change your email password from your phone. Then message us: we'll remove whatever they installed, check for anything that would let them back in, and help you secure your accounts. You can also report it to the Canadian Anti-Fraud Centre.

If you have a backup that wasn't connected when it happened, yes, we restore from it. Without a backup, it depends on the strain. Free decryptors exist for some older ones and we'll check. Modern ransomware usually can't be decrypted without the attacker's key, and we won't pretend otherwise. We don't recommend paying the ransom, but it's your call, and we'll explain the risks either way.

Most cleanups are done remotely over a secure screen-share, often the same day. If the computer won't start, or a scammer had access and you'd rather it be checked in person, we can visit, or you can drop it at our Ottawa workshop by appointment.

Normally no. We remove the infection, not your files. A full Windows reinstall is only needed in a small number of cases, and if it is, we'll tell you why and back up your files first. Nothing gets wiped without your OK.

For most home computers, no. Microsoft Defender, which comes with Windows 10 and 11, is enough when it's switched on and kept up to date. Most repeat infections come from fake downloads and scam pop-ups, not from missing antivirus, so we spend the time on settings and habits instead of selling you software.

Less often, but Macs do get adware, browser hijackers and the same scam pop-ups. We clean those up the same way, from $35.