Tech Support in Ottawa

Remote support sessions start at $25 and on-site visits from $40. The diagnosis is free, you get a quote before anything starts, and there's no charge if we can't solve a software problem. Businesses that need regular coverage can arrange ongoing support instead of paying per call.

Most problems are fixed remotely the same day: software errors, slow machines, email and Microsoft 365 problems, printer drivers, backups, and account lockouts. On-site visits are for hardware, cabling, network gear, and anything physical. We'll tell you which one you need before you pay anything.

Yes. We support offices, clinics, retail, and home-based businesses across Ottawa with workstation setup, network and Wi-Fi, Microsoft 365 and Google Workspace, shared printing, backups, and security. You deal directly with the technician doing the work rather than a dispatch queue.

We're available seven days a week, 7 AM to 11 PM. WhatsApp is the fastest way to reach us. We usually reply within minutes, and a remote session can often start in the same conversation. On-site appointments across Ottawa are typically same-day or next-day.

You've found one. We're a local, independent technician, not a call centre, so the person who answers your message is the one who does the work and the one you follow up with later. Send us a WhatsApp message about the problem and you'll usually hear back within minutes.

Yes. Plenty of what we do is explaining what went wrong, whether it's serious, and what it would cost to fix. Sometimes the answer is that you don't need us. Diagnosis is free and we'll tell you when a problem isn't worth paying to solve.

Usually, yes. IT and software troubleshooting starts remotely as soon as you message us: we look at the error, the logs and what changed, and most problems are found in that first session. If it needs hands on the hardware or the network, we book an on-site visit, typically the same day or the next.

Computers that won't start or run slowly, Windows and macOS errors, failed updates, virus and malware infections, Wi-Fi dead zones and dropouts, printers that won't connect, email and account problems, file and photo recovery, backup setup, and new device migration.

Yes. For Ottawa businesses and clinics we handle regular maintenance (updates, backup checks, security checks and monitoring) so problems get caught before they interrupt the working day. Households can also arrange periodic check-ups for family devices.

Yes. Linux installs, fixes and software setup are a regular part of our work, alongside Windows and macOS. We work with Ubuntu, Linux Mint, Fedora, Debian, dual-boot configurations, and reviving older hardware. Linux support starts at $30.

That's most of our work. We explain what went wrong in plain language, tell you what it costs before starting, and stay on afterwards if something isn't clear. No jargon and no pressure to buy hardware you don't need.