ProMed Clinics
A Clinic Website That Takes Patient Bookings and Intake Online
A family doctor and walk-in clinic needed more than a brochure site. We built a clinic website with a patient booking flow and online intake forms for both new and existing patients.
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What We Provided
- Clinic website development
- Patient booking flow
- Online intake forms
- Front-desk workflow design
The clinic needed a website, but a page listing hours and a phone number wouldn't have changed anything about how the practice ran. Booking and patient intake still had to happen by phone and on paper at the front desk, which meant the same information was collected twice and the first minutes of every appointment were spent on forms rather than care. New patients and existing patients also need different things from a clinic site, and a single generic contact form serves neither well.
A clinic website that answers the questions patients actually have, before they need to call.
A patient booking flow that handles new patients and existing patients as separate paths, because what each needs to provide is different.
Online intake forms that collect patient information ahead of the visit rather than on a clipboard in the waiting room.
Pages organized around how the clinic's front desk really works, rather than a generic medical template.
What Changed
Before
After
Booking handled entirely by phone during clinic hours
Patients book online, any time, through a flow built for the practice
Intake collected on paper at the front desk
Intake submitted online before the appointment
New and existing patients treated identically
Separate paths matched to what each actually needs to provide
How It Changed Their Day-to-Day
Intake happens before the visit starts
Patients complete their information online in advance, so the front desk begins the appointment with it already in hand instead of collecting it at the counter.
New and existing patients follow the right path
Each is routed through the flow that fits them, rather than both being funnelled into one generic contact form that staff then have to interpret.
Fewer routine calls to the front desk
Booking and the questions patients used to phone in about are handled on the site, which leaves the desk free for the ones that really need a person.
A site patients can trust
Someone choosing a family doctor finds what they expect: clear information and an easy way to book.
Technologies & Services Used
- Custom clinic website
- Patient booking flow
- Online intake form workflows
- Custom domain & hosting
Services Behind This Project
Have a Problem Like ProMed Clinics's?
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